Every purchase is covered by our 12 months guarantee and 24 months for Tumbl Trak products where specified by the manufacturers warranty. It covers you against failure or defect from either manufacturing or material faults.

Our Guarantee

If an item fails due to manufacturing or material faults within 12 months of purchase or 24 months for Tumbl Trak products where specified by the manufacturers warranty, we will either refund or replace it.

As you would expect, your cover excludes normal wear and tear, failure caused by misuse, alterations, improper care of product, or if the product is not used for its recommended purpose.

What we ask you to do to ensure our guarantee covers you:

For new goods being returned, please ensure the items remain unmarked, tags attached, not chalked and with original product packaging.

In the unlikely event of a problem, please contact us first before returning anything so we can confirm proof of purchase and provide support.

Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting.

You can phone 0191 580 5050, email info@elitegymnastics.co.uk or login online and request a return under the orders management section.

This guarantee applies only to the original purchaser and does not affect your statutory rights.

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