Royal Mail have advised us that the final dates we can dispatch your orders and get them to you in time for Christmas are:
First Class (Royal Mail 24): Monday 21st December
Second Class (Royal Mail 48): Friday 18th December
NOTE: However, please note that Royal Mail are still experiencing some delays and issues through covid-19. Where possible place your orders in good time to help prevent any unwanted delays.
HOW WE OPERATE
Our online store and distribution centre is still open. We have employed enhanced measures to ensure staff are kept safe on shift. These include a reduced headcount, strict two-metre social distancing at all times, split shifts and break times along with increased cleaning processes and increased hand sanitisers and hand cleaning. All of our couriers have introduced no contact deliveries for all customers meaning that the driver will sign on your behalf and ensure the social distancing recommendations are adhered to. Up to date delivery times can be found on both product pages and throughout the checkout process Please note that throughout this period there may be unavoidable delays to some deliveries as we ensure that both Elite Gymnastics and our delivery partners stick to these strict guidelines to keep our staff and the wider community safe.
Update - Our standard delivery service is still operating albeit with extended delivery times that are subject to change. Our aim is to despatch all orders as quickly as possible and there is currently a despatch time of same day (before 2pm) or next working day (which excludes weekend and bank holiday days). Deliveries are then typically 1-2 days after despatch.
We have extended our return period to 90 days. The Post Office remains open. See here for more info.
Customer Services and Sales Lines
Although at home in their pyjamas, our team remain on hand to help you in all the usual ways - phone, email or live chat - seven days a week.
UK Delivery Charges
Delivery is free on all orders over £49.99.